SeniorSync

Problem Statement

A Growing Need, Fragmented Care

Active Ageing Centres (AACs) play a vital role in connecting with seniors and addressing their needs, often managing hundreds of requests daily. Yet, many struggle with outdated systems, relying on fragmented tools like spreadsheets, messaging apps, and even paper trails to manage senior profiles, communications and request tracking.

This lack of centralized data creates significant communication gaps, increasing the risk of errors and limiting staff capacity. Staff are often overwhelmed by manual tasks, reducing the already limited time they could spend on meaningful engagement and personalized care for seniors. Currently, seniors often have to physically visit the AAC just to register a request or seek help, creating an unnecessary hurdle for those who might already face mobility challenges.

Our Solution

We propose SeniorSync, a centralized senior care management system (CRM) designed to transform how AACs support their communities. SeniorSync helps AAC staff efficiently track both seniors and their requests, bringing clarity and ease to daily operations.

Our CRM solution offers key capabilities, including:

* Comprehensive Senior Profiles: Access a complete history of each senior's requests, ensuring personalized and informed care.

* Intuitive Request Management: Effortlessly categorize and track requests by priority and stage, ensuring no request falls through the cracks.

* Smart Reminder System: Prevent missed follow-ups with automated reminders, guaranteeing every senior receives a timely response.

* Effortless Mobile Data Input: Seniors can easily submit requests directly from their mobile phones, eliminating the need for physical visits and streamlining the flow of information to staff.

Meet the team

Team SeniorSync

Team members:

• Qing Yu - Software Engineer

• Jitt Hing - Software Engineer

• Yu Chen - Product Manager

• Ee Herng - Product Manager

• Cong Yao - UI/UX

Supported by Zhenghua CIT