SeniorSays

The Problem

Fei Yue Community Services’ outreach efforts are limited by manual and limited note-taking processes. Senior volunteer are the major groups typically supporting these outreaches but they often record visit outcomes on paper or rely on memory, with no standardised way to log emotional cues or track engagement history while staff lack the tools to easily visualise this data, making it difficult to spot patterns or prioritise follow-ups.

The lack of an intuitive digital system means valuable insights are often lost, continuity of care is disrupted, and both volunteers and staff spend excessive time digitising and managing records reducing efficiency and impact on the ground.

Our Solution

SeniorSays streamlines the entire outreach workflow: from visit to follow-up, ensuring continuity of care and making it easier for staff to visualise and act on what matters.

The tool supports various manual forms used by different centres, accommodating staff-designed questionnaires that are often critical for backend assessment. By transcribing conversations, these forms are auto-filled, reducing the burden on volunteers and making it easier to ask the right questions naturally during visits.

Emotional observations and contextual insights are tagged and transformed into actionable data, helping staff spot red flags and build a clearer picture of each senior’s well-being.

All data is automatically collated into a private, organisation-specific dashboard, enabling staff to track engagement, spot patterns, and respond quickly to seniors who need more support, without crossing interagency data boundaries.

Core Workflow: Record → Transcribe → Summarise → Auto-Fill Forms → Insights

Key Features:

• Speech-to-Text: Capture spoken notes and convert them instantly

• Auto-Fill Forms: Transcribed notes feed directly into structured templates like forms

• Image-to-Text: Scan handwritten notes and digitise them effortlessly

• Add Supporting Photos: Enrich visit documentation with relevant visuals

• Language Translation: Start in English, scalable to other languages as needed

• Visit Recaps: Revisit and search past notes easily for better follow-up

• Auto-Tagging: Smartly categorises notes (e.g. “needs groceries,” “emotional distress”)

• Data Visualisation for Staff: Turns raw notes into readable insights and trends. Surfaces recurring patterns, missed flags, and action cues

Meet the team

Team SeniorSays

Team members:

• Pradnya - UXUI designer

• Kay Thu - UXUI designer

• Goh Puay Hiang - Engineer

• Shankar - State engineer

• Jia Hui - Engineer

Supported by Nee Soon South CIT